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Lift Industry Mental 
Health Charter
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    • Home
    • About the charter
    • Supporters Directory
    • Mental Health Support
    • Our Committee Members
    • Our Feedback - Ted Barks
    • 2023 Events
    • 2024 Events
    • Financials and Donations
    • Contact Us
    • Products
    • Downloads
    • Risk Assessments
Lift Industry Mental 
Health Charter
  • Home
  • About the charter
  • Supporters Directory
  • Mental Health Support
  • Our Committee Members
  • Our Feedback - Ted Barks
  • 2023 Events
  • 2024 Events
  • Financials and Donations
  • Contact Us
  • Products
  • Downloads
  • Risk Assessments

Mental Health And The Lift Industry Charter

Supporting Mental Health

Did you know?


  • 1 in 4 experience mental health problems every year
  • 1 in 6 experience common mental health problems every week
  • 1 in 5 have suicidal thoughts over the course of a lifetime
  • 1 in 14 self-harm over the course of their lifetime
  • Remember, You are not on your own!


“Have you considered mental health being a safety implication when working on lifts”?


At The Lift Industry Mental Health Charter we believe the ‘Health’ in the words Health and Safety includes a person’s mental health. A persons’ mental health is a personal condition, which can require a personal approach and sometimes independent services outside of their company is preferable to the individual. The Lift Industry Mental Health Charter have put together some useful links and services below which are independent and free to use.

Useful links to support services

Samaritans

NHS Mental Health Support

Samaritans

Every 10 seconds, Samaritans responds to a call for help.

Samaritans is here, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.

Samaritans is not only for the moment of crisis, we’re taking action to prevent the crisis. You can call us any time, from any phone for FREE for Mental Health Support


116 123

           What we do | Samaritans             

Find out more

Mind

NHS Mental Health Support

Samaritans

When you're living with a mental health problem, or supporting someone who is, having access to the right information is vital. Please see the link below to Mental Health Support support from Mind.





  Information and support - Mind 




Find out more

NHS Mental Health Support

NHS Mental Health Support

NHS Mental Health Support

The NHS provides many free services and you don't have to be referred by your GP. Some services, like Talking Therapies, you can sign up for directly with no GP input, and it's free Mental Health Support . Please see the link below which takes you directly to the services provided by the NHS.


 Mental health - NHS (www.nhs.uk) 




Find out more

Shout

Anxiety UK

NHS Mental Health Support

 

Shout 85258 is a free, confidential, anonymous text support service. You can text us from wherever you are in the UK.

If you are struggling to cope and need to talk, our trained Shout Volunteers are here for you, day or night.




Find out more

Anxiety UK

Anxiety UK

Anxiety UK

 Anxiety UK have become a national organisation, however they still have the same basic aims. Whether you have anxiety, stress, anxiety-based depression or a phobia that’s affecting your daily life, we’re here to help and are here for you. 




https://www.anxietyuk.org.uk/


Find out more

Bipolar UK

Anxiety UK

Anxiety UK

Bipolar UK is the only national charity dedicated to empowering individuals and families affected by bipolar. Peer support is at the core of our work. We empower approximately 1,000 people a month to stay well - and we have the ambition to reach thousands more. 



https://www.bipolaruk.org/what-we-do

Find out more

CALM

Cruse Bereavement Care

The Menopause Charity

 We’re the Campaign Against Living Miserably (CALM) and we’re taking a stand against suicide. That means standing against feeling hopeless, standing up to stereotypes and standing together to show life is always worth living. Every week 125 people in the UK take their own lives. CALM exists to change this - by offering life-saving services, provoking national conversation, and bringing people together to reject living miserably.

Find out more

The Menopause Charity

Cruse Bereavement Care

The Menopause Charity

 Our main aim is to educate everybody so that perimenopause and menopause are properly understood.  We want women, and other individuals experiencing menopause, to understand the changes that are happening to them and know what to do next.  We want to make sure that family, friends, co-workers, employers and health care professionals have the information and resources to provide appropriate support. 

Find out more

Cruse Bereavement Care

Cruse Bereavement Care

Cruse Bereavement Care

 We help people through one of the most painful times in life – with bereavement support, information and campaigning. 


 Our volunteers are trained in all types of bereavement and can help you make sense of how you're feeling right now. 


https://www.cruse.org.uk/get-support/helpline/


Find out more

Citizens Advice

British Red Cross

Cruse Bereavement Care

There will probably be times in your life when you're not sure what to do with your money or what decisions you need to make about your financial future. There are thousands of different financial products on offer and choosing between them can be difficult. 


 Getting financial advice - Citizens Advice 



Find out more

British Red Cross

British Red Cross

British Red Cross

To help manage the rising cost of living, you can find useful resources on the British Red Cross page, from help paying bills to benefits you may be entitled to.  




 Get help with money problems | British Red Cross 




Find out more

NHS Get Active

British Red Cross

British Red Cross

It's the perfect time to get active. No matter how much you do, physical activity is good for your body and mind. Adults should aim to be active every day. Some is good – more is better still.

A daily brisk walk can give your body a boost, lift your mood and make everyday activities easier.


 Get active - Better Health - NHS (www.nhs.uk) 


Find out more

LGBTQ+

LGBTQ+

LGBTQ+

LGBTQ+ Support -  LGBT Foundation is a national charity delivering advice, support and information services to lesbian, gay, bisexual and trans (LGBT) communities. 


 LGBT Foundation - Home    




    

  

Find out more

BAME

LGBTQ+

LGBTQ+

BAME found that there are structural inequalities in health, education, crime, policing, and BAME experience post-migration living difficulties such as; racism, discrimination, hate crime, hostile immigration policies, cultural differences and language barriers, poor housing, lack of employment, poverty, etc.  



Find out more

Scope

LGBTQ+

No Panic

Disability and equity support -  SCOPE, the disability equality charity in England and Wales. Scope provide practical information and emotional support when it's most needed


 About us | Disability charity Scope UK 




Find out more

No Panic

Young Minds

No Panic

 No Panic is a registered charity that helps and supports those living with Panic Attacks, Phobias, Obsessive Compulsive Disorders and other related anxiety disorders.
No Panic also provides support for the carers of people who suffer from anxiety disorders. 



https://nopanic.org.uk/about-us/





Find out more

OCD UK

Young Minds

Young Minds

 Around three quarters of a million people are thought to be living with severe, life impacting and debilitating Obsessive-Compulsive Disorder (OCD) here in the UK.

OCD — it's more than you think!

If you feel you might be affected by OCD you can find out about the problem and how OCD is diagnosed in here.


https://www.ocduk.org/ocd/




Find out more

Young Minds

Young Minds

Young Minds

 We’re the UK’s leading charity fighting for children and young people's mental health.

We want to see a world where no young person feels alone with their mental health, and all young people get the mental health support they need, when they need it, no matter what.

Find out more about who we are, the work we're doing and what we're trying to achieve.


https://www.youngminds.org.uk/about-us/

Find out more

PAPYRUS

My Black Dog

PAPYRUS

  PAPYRUS Prevention of Young Suicide is the UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people. PAPYRUS was founded in 1997 by a group of bereaved parents, who had each lost children to suicide. Our founding parents shared core beliefs that suicide is preventable, and that those of us with lived experience of suicide have a valuable and unique contribution to make to the wider conversation around suicide. 

Find out more

Beat

My Black Dog

PAPYRUS

 We are the UK’s eating disorder charity. Founded in 1989 as the Eating Disorders Association, our mission is to end the pain and suffering caused by eating disorders. 

 Eating disorders do not discriminate. Eating disorders include bulimia, binge eating disorder, avoidant/restrictive food intake disorder (ARFID), other specified feeding or eating disorder (OSFED), and anorexia, which tragically has the highest mortality rate of any mental illness, though all eating disorders can be deadly.  

Find out more

My Black Dog

My Black Dog

My Black Dog

My Black Dog is a charity that offers peer-to-peer support for people who are struggling with their mental health.

All of our volunteers are people who have lived experiences of their own mental health battles and understand what you are going through. We are FREE. ONLINE. EVERY DAY.






Find out more

Relate

Workaholics Anonymous

My Black Dog

 We’re the largest provider of relationship support in England and Wales and we help millions of people every year to strengthen the relationships that mean the most to them.


We have centres across England and Wales and a network of licensed local counsellors offering in counselling in person, over the phone and online. And if you're not quite ready to speak to anyone yet, we have loads of self-help resources to get you started on your journey.



Find out more

HSE

Workaholics Anonymous

Workaholics Anonymous

 This guidance talks generally about work-related stress but where such stress is prolonged it can lead to both physical and psychological damage, including anxiety and depression.


Whether work is causing the health issue or aggravating it, employers have a legal responsibility to help their employees. Work-related mental health issues must to be assessed to measure the levels of risk to staff. Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable.

Find out more

Workaholics Anonymous

Workaholics Anonymous

Workaholics Anonymous

 Workaholics Anonymous (WA) is a fellowship of individuals who share their experience, strength, and hope with each other that they may solve their common problems and help others to recover from workaholism. The only requirement for membership is the desire to stop working compulsively. There are no dues or fees for W.A. membership; we are self-supporting through our own contributions. 


 Our primary purpose is to stop working compulsively and to carry the message of recovery to workaholics who still suffer. 

Find out more

Alcoholics Anonymous

Alcoholics Anonymous

Alcoholics Anonymous

Millions of men and women have heard or read about the unique Fellowship called Alcoholics Anonymous since its founding in 1935. Of these, more than 2 million now call themselves members. People who once drank to excess, they finally acknowledged that they could not handle alcohol, and now live a new way of life without it. 


https://www.alcoholics-anonymous.org.uk/About-AA




Find out more

Gamblers Anonymous

Alcoholics Anonymous

Alcoholics Anonymous

 Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same. This site offers various aids for the compulsive gambler including a forum, a chat room, literature and most importantly a meeting finder. Meetings are the core of Gamblers Anonymous and we have meetings every day of the week throughout England, Wales and Ulster.



find out more

Narcotics Anonymous

Alcoholics Anonymous

Narcotics Anonymous

 If using drugs is causing problems in your life NA can help.  NA exists solely so that its members can support each other to stay drug free and to help others achieve and maintain a drug free recovery and lifestyle. NA is free, it costs nothing to attend our meetings. Maybe you have already heard something about NA, or this is your first look at NA. Either way we welcome you to come along to a meeting, meet other recovering addicts, and find out for yourself if we have something to offer you.


find out more

Crisis

Victim Support

Narcotics Anonymous

We work directly with people experiencing or at risk of homelessness in 11 areas across England, Scotland and Wales. We provide practical one-to-one support to help people access benefits, healthcare services, employment opportunities, and more. Our main aim is to relieve the huge pressure of homelessness, by helping people find safe and affordable homes as quickly as possible.  


https://www.crisis.org.uk/about-us/how-we-work/


find out more

Victim Support

Victim Support

Victim Support

Victim Support is an independent charity dedicated to supporting victims of crime and traumatic incidents in England and Wales. 


 We provide specialist help to support people to cope and move on to the point where they feel they are back on track with their lives. 



https://www.victimsupport.org.uk/help-and-support/how-we-can-help/




find out more

Refuge

Victim Support

Victim Support

  We exist to support women who have experienced domestic abuse. When you’re ready, Refuge is here to support you. Our expert staff work closely and confidentially with each individual to develop the right support plan. We operate safe houses called “refuges” across the UK for women and children escaping domestic violence. The address is confidential. Much more than a safe roof over a woman or child’s head, refuges are where our specialist staff provide residents with the building blocks they need to begin a new life, free from fear. 

find out more

Personal Counselling Services & Mental Health support

Karl Grey

Karl Grey is the owner of Ascent  Lift Consultancy. Being in the lift industry Karl understands the pressures and has the skills to help our industry. Karl is a professionally trained counsellor who is currently providing his services for The Lift Industry Mental Health Charter


   

Counselling Directory

https://www.counselling-directory.org.uk/counsellors/karl-grey

British Association for Counselling and Psychotherapy

https://www.bacp.co.uk/therapists/120206/karl-grey/haslington-cw1

Download PDF

Is There Legal Requirements?

YES! Employers have a legal obligation to ensure the health and safety of their employees at work and to provide a safe working environment for their employees. This also includes when the employee is working from home. If an employee has a mental health condition it must be taken seriously, employers have a duty of care for the health and safety of its employees and that includes for their mental health. Employers must do all they reasonably can to support their employees’ health safety and well-being. This includes making sure working environments are safe and protecting staff from discrimination and carrying out the appropriate risk assessments.


Employers should be conducting the following risk assessments to protect employees both physically and mentally in the workplace.


  • COVID- 19 risk assessments      
  • Stress risk assessment              
  • DSE risk assessments                
  • Well-being or mental health risk assessments (not legally required but advised)


Link: Work-related stress and how to manage it: stress risk assessment - HSE


Most mental health conditions are likely to satisfy the legal definition of disability under the Equality Act 2010, as such conditions have a substantial and long-term impact on the individuals’ day-to-day life. This means those with mental health conditions are likely to be protected from disability discrimination and be entitled to reasonable adjustments from their employer.


*Information from Thrive law


What does the HSE say?

One in four people in the UK will have a mental health problem at some point. While mental health problems are common, most are mild, tend to be short-term and are normally successfully treated, with medication, by a GP. Mental health is about how we think, feel and behave. Anxiety and depression are the most common mental health problems. They are often a reaction to a difficult life event, such as bereavement, but can also be caused by work-related issues.


This guidance talks generally about work-related stress but where such stress is prolonged it can lead to both physical and psychological damage, including anxiety and depression.

Work can also aggravate pre-existing conditions, and problems at work can bring on symptoms or make their effects worse.

Whether work is causing the health issue or aggravating it, employers have a legal responsibility to help their employees. Work-related mental health issues must be assessed to measure the levels of risk to staff. Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable.


Some employees will have a pre-existing physical or mental health condition when recruited or may develop one caused by factors that are not work-related factors.


Their employers may have further legal requirements, to make reasonable adjustments under equalities legislation. Information about employing people with a disability can be found on GOV.UK or from the Equality and Human Rights Commission in England, Scotland and Wales.


Link Work-related stress and how to manage it: stress risk assessment - HSE

What Pressures In The Lift Industry?

If you reflect on our industry there are pressures in every area which can impact a persons’ working and personal life. These impacts can increase or cause Anxiety/Depression or workplace stress. Some of the roles and tasks listed below can create these pressures for staff, such as, but not limited to:




Field Staff Pressures:


  • Engineers night call
  • Sleep depravation 
  • Service routes pressures
  • Repair pressures
  • Call out pressures
  • Insurance items pressures,
  • Problematic lifts
  • Dealing with the public and clients direct.
  • Signing legal documentation
  • Onsite audits
  • Lack of training
  • Driving anxiety
  • Parking pressures
  • Safety considerations for the public
  • Pressures at home




Office And Management Pressures


  • Customer support
  • Staffing issues
  • Company support
  • Recruitment problems
  • Financial pressures
  • Resolution of lift faults
  • Parts location
  • Communications with teams
  • Motivation
  • Creating new systems and solutions
  • Accreditation renewals
  • Safety
  • Audits
  • Pressures at home




Above are only some of the pressures which can create health issues such as Anxiety, Depression and workplace stress within our industry. If you need assistance then please see the contact links above or contact us on the link below to find out more about the charter.






We have ways of supporting the lift industry with free group training courses and first aider training! Funding and support permitting! 


The Lift Industry Mental Health Charter - Join Now









Join Now

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The Photography Movement is a non-profit organisation, founded to help all humankind express their feelings and emotions around mental health through the medium of photography.


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A recently launched campaign with Harlequins rugby players using their ears to promote how to be a better listener. It’s called ‘Lend an Ear’ Geddit. 

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